The basics of what is going on is fine. WC seems to be willing to redesign some stuff on the Nian Jiang, rewriting fluff over time, taking at least some time to attempt to listen. The problem is completely attitude of the response that leads to these responses. I certainly think I have been bitterer than I should have been because I felt some comments and actions were insulting to me or otherwise felt malicious because an attitude of arrogance, we know best, has been put up, rather than conciliatory or thoughtful ones explaining things are still in flux. They have managed to end up in the worst of all possible worlds by having statements that change, and having no definitive blog posts that explain the process, and having several different voices in the mix that claim definitive status.
When we talk about fluff, 1.05 was written by Stuart, it makes sense that WWX would be his starting point for the conversation. However, articulation of how to develop Dystopian Wars was therefore framed around that, and a bigger game with a more entrenched and vocal fangroup saw their background and fluff placed subservient to a smaller, weirder game, whilst the details of that were very badly explained, and we were told that WC doesn't work by committee to do games design, meaning that it was easy to read into that change was being imposed and there was nothing we could do. This now doesn't seem the case, and there is now an attempt to involve stuff. However, WC is unlikely to get the credit because of the way it handled stuff early on, or comments from Rich in another thread which involved mocking criticism.
Now personally I can see how a larger creative process can add to a game, especially with something like DWars that requires a global scale. If WC had come in and said we aren't sure immediately, and not clamped down on the facebook forums, and used them to discuss fluff instead of just floating rules ideas, and asked people what they liked about Spartan instead of just mocking how poor it was, I think things would have been different. A real eye for positive points about they liked about Spartan and wanted to expand about the vision would have been so much better. But I'm no PR expert, this is just my impression.